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Flexible work planning of service agents with load balancing
Year:
2016
Source of publication :
Production Planning & Control
Authors :
Halachmi, Ilan
;
.
Volume :
Co-Authors:

Dani Gilad  - Sion Ltd, Artificial Insemination Services, Hafez Haim, Israel

Moshe Eben Chaime, Boaz Shneider  - Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer Sheva, Israel

Facilitators :
From page:
0
To page:
0
(
Total pages:
1
)
Abstract:

This work emerged from the need to better plan the daily work of 29 travelling service agents, who provide 1090 services to 412 customers in 283 sites, on daily average. A handy and flexible tool was developed and is presented herein. A major contribution of this study is an explicit consideration of the multi-dimensional nature of the problem by the inclusion of workload balancing, which may stand in conflict to cost minimisation. Further, the geographical distribution of the demand is highly irregular. Therefore, two load measures are required and balanced. This required to fitting a proper planning scheme. The planning tool has been applied successfully by the commercial service provider. Improvements in the order of 20% and more were obtained in key performance measures. Moreover, cost reductions, service improvement and load balance were obtained simultaneously: the standard deviations of the service times and working day’s duration were reduced by 18 and 58%, respectively. This enables to reduce the number of agents with no significant harm in performance. Additional practical advantages of the proposed tool are also discussed and demonstrated, for example, the ability to cope with geographical distributions and the flexibility to respond to daily variations in demand.

Note:
Related Files :
min–max
Multi-objective
production-line balancing 
vehicle routing
workload balancing
Show More
Related Content
More details
DOI :
https://doi.org/10.1080/09537287.2016.1180438
Article number:
0
Affiliations:
Database:
Google Scholar
Publication Type:
article
;
.
Language:
English
Editors' remarks:
ID:
43285
Last updated date:
02/03/2022 17:27
Creation date:
22/08/2019 11:27
Scientific Publication
Flexible work planning of service agents with load balancing

Dani Gilad  - Sion Ltd, Artificial Insemination Services, Hafez Haim, Israel

Moshe Eben Chaime, Boaz Shneider  - Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer Sheva, Israel

Flexible work planning of service agents with load balancing .

This work emerged from the need to better plan the daily work of 29 travelling service agents, who provide 1090 services to 412 customers in 283 sites, on daily average. A handy and flexible tool was developed and is presented herein. A major contribution of this study is an explicit consideration of the multi-dimensional nature of the problem by the inclusion of workload balancing, which may stand in conflict to cost minimisation. Further, the geographical distribution of the demand is highly irregular. Therefore, two load measures are required and balanced. This required to fitting a proper planning scheme. The planning tool has been applied successfully by the commercial service provider. Improvements in the order of 20% and more were obtained in key performance measures. Moreover, cost reductions, service improvement and load balance were obtained simultaneously: the standard deviations of the service times and working day’s duration were reduced by 18 and 58%, respectively. This enables to reduce the number of agents with no significant harm in performance. Additional practical advantages of the proposed tool are also discussed and demonstrated, for example, the ability to cope with geographical distributions and the flexibility to respond to daily variations in demand.

Scientific Publication
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